Documentation, in all its forms, is a catalog of information. As conditions change, so too does the need to amend the record. Employees come and go, company standards, practices and strategies evolve over time, sales and marketing dynamics are continually revised. All must be properly documented or the information will be placed at risk.

In the past, documentation was often seen as a low priority and annoying task, relegated to junior staffers on an ad hoc basis. This can be a short sighted and costly business practice. In contrast, when fully integrated within the corporate structure, documentation becomes an invaluable repository of the cumulative efforts to advance your business.

The accumulated body of knowledge preserved through complete and useable documentation is among the largest of all your corporate investments. You can trust Cosmic Bridge’s Documentation Team to safeguard your investment.

In contrast, in the sales and marketing environments, documentation can be a powerful tool.  Professionally prepared installation guides, user manuals, online help tools etc. communicate a powerful message to your customers:  “Nothing has been spared to ensure you receive the maximum benefit from our products”. 

In addition, properly documented user materials reduce calls to customer support and the drag on engineering resources. Thorough, user friendly documentation helps ensure ease of use and a satisfied customer.

• Safeguard your corporate knowledge base and intellectual property investment
• Substantial cost savings compared to internal domestic (US) services
• Replace fixed cost, long term employee commitments with project-based, as needed resources.
• On demand flexibility - Never be understaffed or overstaffed again.  No project is too small or too large
• Instant Scalability – Team sizes from one to 40 as needed
• Eliminate need to hire, train and manage permanent staff as well as associated employee benefit obligations
• Retain focus on core objectives through more effective utilization of corporate human resources
• Rapid turnaround without sacrificing quality
• End-to-end project execution – We can provide a full documentation team and a dedicated onsite project manager, as needed, to ensure performance and your full satisfaction

Documentation is in fact a broad term applicable not only to technical and engineering processes but has come to include support for sales and marketing as well.  The common thread is the need to provide a concise and useable repository of information that is readily accessible to the user at their level of understanding.

• Technical and language experts
• University Graduates in science, commerce, engineering and English
• Writers and Instructional Designers
• Multiple style guides including Microsoft Manual of Style fully supported
• Writing appropriate for various audience levels
• Multiple formats
• Single sourcing expertise
• Long-term and short-term (pilot) projects always welcome

• Help authoring tools - RoboHelp and FrameMaker
• Image capturing and editing tools – SnagIt, PhotoShop and MS Visio
• Tutorial creation, video capturing and eLearning tools - Camtasia, Captivate, Wink, Articulate and Sound forge
• Microsoft Office Suite

• Exceptional writing skills
• Excellent communication skills
• Thorough knowledge of Technical Writing standards
• Proficient with Microsoft Manual of Style and other style guides
• Thorough knowledge of Instructional Design theories
• Expertise in creating storyboards
• Mastery of templates
• Basic knowledge of SCORM / AICC standards
• Strong reviewing skills

• A carefully structured and well defined process is employed for each project undertaken:
• Setting and defining the project scope and deliverables
• Initial information gathering
• Finalizing standards
• Creating templates
• Finalizing milestone and delivery schedules
• Creating a TOC
• Creating the first draft
• Internal Review
• Client Review
• Creating Final Deliverables

• Effort Estimate – Microsoft Excel
• Project Plan – Microsoft Project
• Errors/Defects – Microsoft Excel / QMS / TTPro
• Documentation Status – Microsoft Excel
• Query List – Microsoft Excel
• Review Feedback – Microsoft Excel
• Weekly Status Report – Microsoft Word
• Other: Emails, conference calls and Net Meetings